Customer Service

London Mole is part of the Newgate World family of brands. Our after sales and customer service is managed all in one place at newgateworld.com.

Order Changes & Cancellations

Information about amending or cancelling your order

Information about delivery times and costs

If you would like to return an unwanted item, or if your item has arrived faulty, damaged or incorrect.

Everything you need to know about your London Mole glasses. Includes eyewear care, warranty information and product guides.

Answers to common questions about choosing a strength, blue blockers, Zeros, sunglasses, caring for your frames, and gifting.